Ordering information
Postage/shipping rates
Australia only
Up to 500g ~ $8.25 + gst
over 500g and under 3kg ~ $13.40 + gst
over 3kg
and under 5kg ~ $17.10 + gst
Larger items or international freight - please contact us for a quote
'Pick up only' products
Some products have to be collected in person. The details are:
Lotus Health,
Suite 11, 40 Yeo St (entrance in May Lane - see map)
Tues, Wed and Friday 8am - 6pm
Payment methods
Payment may be made by cheque, bank transfer or credit card (secure payment using Paypal).
Details for cheque and bank transfer are provided at checkout if you select one of those payment methods. Your order will be despatched when we have received your cheque or cleared funds. If paying by bank transfer ,in order to facilitate despatch faster, please foward a pdf copy of your bank transfer transaction to admin@lotushealth.com.au
Despatch and delivery
Orders for products that are in stock will normally be shipped within 2 working days. Please allow 3 days for delivery by Australia Post after despatch.
We try to keep all items on our website in stock. If an item cannot be shipped within 2 days we will contact you with an estimated shipping date.
Cancelled orders
We process orders promptly in an effort to have your order delivered to you as quickly as possible. If you need to cancel your order you must contact us immediately on
(02) 9953 5153 during our normal business hours: 9am - 5pm, Monday to Friday.
Refund policy
- If you wish to return goods they must be sent freight prepaid, and received by us within 30 days of date of purchase, in original condition. Upon receipt of a returned item, we will issue you a refund (less all shipping costs). We do not accept responsibility for postal charges or lost items when returning/exchanging goods.
- Please include the reason why you do not want the merchandise – please be honest because this will help us improve our products in the future.
Privacy Policy
LOTUS HEALTH complies with the Privacy Act. Under the amended Privacy Act, organisations must comply with 10 National Privacy Principles or an approved privacy code. You can find out more about the Privacy Act at www.privacy.gov.au
We will retain your contact details so that we can advise you of promotions or may provide to you in the future with information that may be of interest. The information collected about you will not be disclosed to any other organisations, with the exception of our mailing house (to enable items to be posted to you).
We make every effort to ensure that the personal information we collect about you, and use or disclose is accurate, complete and up to date, and you are welcome to request to be taken off our mailing list without any cost incurred, at any time.
We do not sell, share, rent or disclose any identifiable personal information about you to any third party without your permission. |
